Return Policy

Delivery & Return Policy – Gifts Aura

At Gifts Aura, we aim to provide a smooth and satisfying shopping experience. Please read the following policy carefully to understand how we handle deliveries, returns, and complaints.

Complaints & Damaged Products

If your order arrives damaged or is incorrect, please contact our Customer Support Team immediately
📧 Email: giftsaura1@gmail.com
📱 Phone/WhatsApp: +92 302 0397144

Important:

It is the customer's responsibility to return the damaged product within a reasonable timeframe as instructed by our support team. Complaints made after the return window or without evidence may not be eligible for resolution.

Return & Exchange Policy

We offer a 7-day return or exchange policy, applicable only in the following cases:

• Faulty or defective product received
• Wrong item delivered
• Product damaged in transit

Returns/exchanges are not applicable for:

• Damage caused by mishandling, negligence, or customer error
• Edible items or customized products
• Delivery Rescheduling

If a delivery needs to be rescheduled due to:

• A missing item
• A damaged product
• Any other issue
• The customer will be responsible for any reattempt delivery charges.

Rights Reserved

Gifts Aura reserves the right to:

• Refuse returns, refunds, or exchanges if the damage is not supported by adequate evidence (e.g., images/videos)
• Reject complaints made after the specified timeframe

Note:
This policy applies to standard, non-customized items only.
Customized products and edible items are non-refundable and non-returnable.

Contact Us
For any queries or assistance, feel free to reach out:
🌐 Website: giftsaura.com
📧 Email: giftsaura1@gmail.com
📱 WhatsApp/Call: +92 302 0397144

Thank you for choosing Gifts Aura. We truly value your trust and support!