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Gifts Aura is a premium gifting company dedicated to strengthening bonds and connecting people through high-quality, customized gifts. We offer a wide range of personalized products to help you express your sentiments to your loved ones.
Gifts Aura operates online and delivers gifts across Pakistan. Our services are accessible nationwide through our website.
We guarantee top-quality products and exceptional customer service. Shopping with us is safe; all customer information, including names, contact numbers, email addresses, and addresses, is kept confidential in accordance with our strict privacy policies.
You can reach us via WhatsApp at +92 326 3406926 or email us at giftsaura1@gmail.com. We also respond promptly to queries submitted through our website's contact form.
Our product range includes notebooks, keychains, mugs, caps, cups, mobile covers, badges, pillows, jewelry, rings, necklaces, pens, frames, and more. Many of our products are customizable to add a personal touch.
We provide various customization options, such as printing your name or picture on selected products. Customization pricing depends on the product and quantity ordered.
Ordering is simple: select your favorite product, click 'Add to Cart,' go to your cart, and then click 'Place Order.' Follow the prompts to complete your purchase.
After placing your order and providing your details, you'll receive a confirmation email and a call from our team. If you don't receive either, please verify your order via WhatsApp at +92 326 3406926.
Yes, you can make changes before completing the checkout process. For assistance, contact us via WhatsApp at +92 326 3406926. Note: Orders that have been dispatched cannot be changed.
You can cancel your order within 24 hours of placing it by calling us at +92 326 3406926.
Absolutely! We provide a variety of deals and discounts, which are promoted on our website, Facebook page, and Instagram account.
Yes, you can participate in our lucky draw competitions to win free gift hampers or vouchers. Stay updated through our website and Facebook page.
For orders above Rs. 5,000, a 50% advance payment is required.
Yes, we cater to bulk orders for corporate clients, offering customized notepads, pens, T-shirts, souvenirs, mugs, keychains, USBs, and more. Place bulk orders at https://giftsaura.com/corporate-gifts.
No, we accept both single-piece and bulk orders, with no minimum order requirement.
We have a 7-day return or exchange policy applicable if a faulty, wrong, or defective product is delivered. For more details, visit https://giftsaura.com/privacy-policy.
Yes, exchanges are allowed for valid reasons like size issues or wrong color. Delivery charges will apply. For assistance, contact us at +92 326 3406926.
To return a product, contact us at +92 326 3406926. If the return is justified, you'll need to courier the product back to the address provided by us.
Once we receive the returned product, we will process your refund or exchange within 4-5 business days.
For refund inquiries related to canceled orders, please contact us at +92 326 3406926.
We utilize Leopard, TCS, Daewoo, and TPL Rider for deliveries across Pakistan, choosing the service based on the delivery location.
Delivery charges vary based on the shipping option selected. Standard, express, same-day, and midnight delivery options are available. Orders above Rs. 10,000 qualify for free delivery.
Same-day and next-day delivery services are currently available only in Karachi.
For nearby areas in Karachi, the charges are Rs. 1,000. For far areas like Bahria Town or Gulshan-e-Maymar, charges are Rs. 2,000.
Yes, you can opt for self-pickup from Leopards Courier Office by paying at least Rs. 500 in advance.
We offer Cash on Delivery (COD) across Pakistan. For advance orders, bank deposit options are also available through Meezan Bank Limited.
After confirmation, your order will be delivered within 6 to 8 working days. Customized items may take a little longer depending on the complexity.
Track your order at https://giftsaura.com/order-tracking/ using your order ID and email. You may also contact us via WhatsApp at +92 326 3406926.
In case of delays, contact us via WhatsApp at +92 326 3406926 and we’ll assist you immediately.
If the courier fails to deliver, contact us on WhatsApp and we’ll reschedule or arrange a solution for your order.
Yes, in Karachi you can opt for same-day or midnight delivery. Charges apply depending on your area.
No, courier policies do not allow opening the package before payment. You may opt for self-pickup after full advance payment for inspection.
Cash on Delivery (COD) is currently available within Pakistan only.